Frequently Asked Questions (FAQs)

1. Do I have to pay with a credit card? Can I pay by personal check or money order?
2. What is your return policy?
3. Do you have a catalog?
4. I want to become a model, what should I do?
5. What is the Wish List used for?
6. How can I track my package?
7. How do I use my Gift Card or Store Credit online? Can it be used in retail stores?
8. Is your site secure? Why do I not see the security lock symbol?
9. Do you offer Gift Packaging?
10. I just placed my order, but I forgot to use the promotional code/the code didn't process. What should I do?
11. How do I know what hat size to pick?

Do I have to pay with a credit card? Can I pay by personal check or money order?

Sorry, we do not accept personal checks. We do accept Money Orders.
Money orders are a form of payment that can be purchased through a Western Union or a bank for cash.

Placing a money order is just as easy as placing a regular order with your Credit Card or ATM debit Card.
Here are the steps of how to place your money order:

1. Select your items that you wish to purchase and place them in your shopping cart.
2. Continue through the checkout procedure (filling in your information) until the last page where you have the option to use either your credit card or money order. Click on the "Money Order" button.
3. On this screen you will be presented with your total money order amount and a Reference #. If you need to change your address or your shipping method, click on the "edit" buttons. Print this screen and mail it in with your money order. Your order will be shipped out after the money order and reference information is received.

**All money orders must be in US funds or they will be returned.

Mail To:
ATTN: Money Orders
eFashion Solutions
80 Enterprise Avenue South
Secaucus NJ, 07094
USA

What is your return policy?

Only items that have been purchased from this website can be returned according to the following policy.

- Every product is satisfaction guaranteed or you may return it for a return of the item price (not including shipping).
- Customers will be responsible for all shipping costs unless the product(s) received was damaged.
- All returns must be sent back within 35 days of the invoice date.
- Any returns received within a 90 day period, must be an exchange or store credit only.
- All other returns will be sent back to the customer.
- All returns MUST be in saleable condition and include its original packaging with tags attached.
- Invoice # and Billing Name must appear on the Return/Exchange Form.
- If you no longer have a copy of your invoice or Return/Exchange Form and wish to obtain one, please request one by emailing: returns@efashionsolutions.com
-Fragrance & Beauty Products: FINAL SALE, NO returns will be accepted.
- Swim Wear: Sanitary patch must be intact and not removed from the garment along with all original tags still attached.
- Foot Wear: Must be returned in a standard brown box, including the actual footwear box inside. Any returns sent back in the actual footwear box alone, will be charged an additional repackaging fee.
- We are sorry but when exchanging items, credit can only be used per invoice amount, not combined with multiple returns.
- Note: ALL gift box items MUST be shipped inside another box or your return will not be accepted. If the gift box is damaged, you will be charged $5.00.
- Any electronic products such as cell phones are FINAL SALE.

All Merchandise must be returned to:
eFashion Solutions LLC
80 Enterprise Ave South
Secaucus, NJ 07094
USA
ATT: Returns Dept.

- Fill out the Return/Exchange Form and a copy of your invoice enclosed in your package.
- In a sealed insured package, mail your package to eFashion Solutions (address provided above) along with the return form.
- You will be notified via email once your return/exchange has been received and a credit or exchange has been processed.
- Please note that your exchange item may be out of stock by the time your return is received.
You can enter in multiple style #s on the return/exchange form and note in comments which is your 1st, 2nd, 3rd choices.
OR
Note to issue a Store Credit
- If your exchange is out of stock or on back order, a refund or store credit must be issued.
- If your exchange is out of stock and you have already been issued a store credit or refund, you will be responsible for any new shipping costs on additional orders.

Do you have a catalog?

Unfortunately at this time, we do not offer print catalogs.

I want to become a model, what should I do?

Email your composite card (including professional photos, height, sizing, etc...) to model@efashionsolutions.com. Good Luck!

What is the Wish List used for?

A wish list is used to save items you that you like or want to purchase at a later time. This can also be used as a form of registry by allowing another member to view your wishlist by looking under your user name. Perfect for a birthday or Christmas list to give your friends and family.

The wish list does not hold inventory. If an item sells out it will be removed from your wish list.
To create a wish list you must be a member.

How can I track my package?

Once your order is placed you should receive a confirmation email within 48 hours. This email will contain your tracking number which can be looked up on http://www.ups.com/

If you are a member with us and placed your order by using your membership, you can log in by clicking the Account Info link in the shopping cart section. Log in and your order history will appear including tracking numbers.

If are not a member, you can contact Customer Service with your invoice #.

How do I use my Gift Card or Store Credit online? Can it be used in retail stores?

You can only use your Gift Card or Store Credit online.

• To use your credit please place your order online just the same as using a credit card or money order.
• After entering your address information, the following page allows you to select a shipping option. On the bottom right side will be a section that you can enter your credit ID and email address.
• The following page will confirm the items that you are purchasing as well as your address information.
• If your order total has not been adjusted by your credit, then go back and edit your credit information again.
• Please review this and then click on Confirm.

No on-site promotional offers apply to gift cards. If a customer is inadvertently given a discount on a gift card, a customer service representative will contact the customer to adjust the charges appropriately. Please feel free to contact our customer service department with any questions.

Is your site secure? Why do I not see the security lock symbol?

Yes, shopping at websites powered by eFashion Solutions is safe. Every credit card purchase you make at a website powered by eFashion Solutions is backed by the eFashion Solutions Safe Shopping Guarantee.

We guarantee that every transaction you make at a website powered by eFashion Solutions will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at a website powered by eFashion Solutions.

Our secure server software (SSL) is the industry standard and is among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. Websites powered by eFashion Solutions are registered members of veriSign, the leading provider of Internet trust services - including authentication, validation and payment.

The security lock symbol appears only at the credit card entry stage of the checkout process.

Do you offer Gift Packaging?

Yes, we now are now offering gift bags with tissue paper! 

To prevent damage to the bags, the items you order will not arrive inside of the gift bags. 
The gift bags and tissue paper will be included within the box that your order will be shipped in.
For just $3.75 per item, your purchase will be included within a sleek gift bag designed with a logo and tissue paper!

Sorry, at this time you can not chose what size bag you would like.
According to your purchase, we will then determine what the best fitting size will be!

Happy Holidays!

I just placed my order, but I forgot to use the promotional code/the code didn't process. What should I do?

Once an order is placed, a promotional code CAN NOT then be applied. Please call customer service immediately to cancel the order and then replace it using the promotional code. We are sorry, but if your order has been shipped out and processed we can not apply the discount.

How do I know what hat size to pick?

Men's average head size
United States: 7 1/4
European: 58 cms
UK: 7 1/8
Women's average head size
United States: 7 1/8
European: 55 cms
UK: 7 1/16

How to measure your head
Take a measuring tape and place it around the circumference of the head, slightly above the ears.